Modificaciones sobre el tiempo de entrega: LEA NUESTRAS FAQ

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customercareonline@cafenoir.it

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COVID-19 FAQ

CAN I STILL PLACE AN ORDER?

Yes, we have organized. We cannot guarantee the usual speed of delivery but we ship daily. Just remember to check the list of cities not served that you find on the CHECKOUT page, we will keep it as updated as possible.

HOW DO I RETURN AN ORDER?

With our newly opened warehouse, we are also ready to receive your returns. We are contacting all those who have already made a demand.
While to request a new return, write us as usual an email to cuostomercareonline@cafenoir.it indicating the order number and the models to be returned, or manage the request independently from your personal page. We will reply as soon as possible with the acceptance of the request.
In any case for any other doubt, please write to our e-mail.

HOW LONG DOES IT TAKES TO RECEIVE MY ORDER?

The orders placed will be handled daily and you will be able to follow the delivery on the courier site with the tracking we will send you. We would like to point out that GLS/DHL cannot guarantee delivery in 48/72h as usual.
In any case, for any problem or doubt regarding a delivery, please contact us by email.

WHICH STORES ARE OPEN?

Our Monobrand and Outlet are closed until May 18, save for updates of the legislative provisions. Do not hesitate to contact us for more information.

IS YOUR CUSTOMER SERVICE OPERATIVE?

Our customer service is at your disposal (albeit at reduced hours) via email to customercareonline@cafenoir.it and offline chat. Our phone number is not active now.